Choose a topic for help and contact options for coronavirus covid 19 help and advice and how to best manage your energy account during this unprecedented time see our dedicated faqs page.
Edf energy contact number moving home.
Priority services helpline mon fri 8am to 8pm and saturday 8 30am to 2pm.
Look at and pay your bills.
Renewing your energy tariff with us mon fri 8am to 8pm and saturday 8am to 2pm.
Please use this form to request a new key or card for your prepayment meter.
You can use the form on or after your move as well as up to 35 days before you move.
Mon to fri 9am to 5 30pm.
We also have a dedicated advice page for those struggling to pay.
Tell us you re moving so you can take us with you.
Customers on a prepayment meter or moving in to a property with a prepayment meter will have to call edf.
Contacting your energy company might not be top of the list to do on moving day but it s a great way to log this information.
If you change your phone number.
Let your energy supplier know so that you get correct billing for both places.
If we don t supply it we ll help you set up a new edf energy account for your new home.
If we do supply your new address you can tell us if you d like to take your edf energy tariff with you.
Edf will cut off your energy account on the day you move out and will contact you within 72 hours of your move to set you up in your new property.
We ll use this to see if we already supply your new address.
Request a replacement key or card for your prepayment meter.
Once you ve registered you can.
Need help setting up electricity and gas in your new home.
Send us meter readings.
0333 009 7010 debt.
Alternatively you can fill out the moving home form on edfs website.
Our live chat advisers are here 24 7.
It s important to let us know when you move home so you only pay for the energy you use we know where to send your refunds and you don t pay someone else s debt.
0333 009 6999 warm home discount enquiries mon fri 8am to 8pm.
0800 269 450 energy efficiency enquiries mon fri 8am to 8pm and saturday 8 30am to 2pm.
Please note this form is for non urgent requests as it will take around 3 working days to receive it in the post.
Does edf energy supply this property.
What would you like a quote for.
If you ve moved into a new house where edf supplies energy get in touch and we ll set everything up for you.
Contact telephone number.
If you re an existing edf energy customer and are staying with us after your move contact us when you move in so we can set up your new.
We ll need to know the date you re moving and your new address.